COVID-19 Information

Coronavirus Outbreak (COVID-19) and WPTS Inc. Dedication to Patient Safety

At Worcester Physical Therapy Services, Inc. (WPTS) there is nothing more important to us than your health and well-being. We recognize that the Coronavirus (COVID-19) is an emerging, rapidly evolving local and global health crisis. Because of this we are working with diligence and determination to keep all patients, staff, customers and referrals updated on our policies and prevention preparedness. Worcester Physical Therapy Services works actively with the medical community, the Center for Disease Control (CDC), the American Physical Therapy Association, and local hospitals to be certain we are in compliance with the most current safeguards and procedures regarding the current Coronavirus outbreak.

By providing you with the most current information available we believe you can be helped to reach an informed decision to continue or not continue your plan of care with us at this time.

The following procedures and protocols are now in placed:

· Patient Screening: All patients will be screened upon arrival of their appointment time to make sure they are not exhibiting symptoms. If you present with any COVID-19 symptoms we will advise you to return home and contact your physician.

· Staff Screening: All employees will be screened daily for COVID-19 symptoms. Those presenting any level of symptoms will be unable to return to work until they are cleared in writing by their physicians.

· Health & Hygiene Protocols: Continual reinforcement to all staff regarding hand washing and other preventative measures for equipment & supplies are in place and are being reinforced. WPTS. Inc. is a trusted and committed leading local health care provider. Our goal is to ensure you that you can continue to receive your care at our facility with confidence that we have taken every precaution necessary to ensure your safety.

· We are sanitizing and disinfecting all equipment, tables, door knobs, all high touch surfaces multiple times every day.

· We are restricting your patient visits to yourself and only one other individual if necessary for transportation or assistance.

If for any reason you’re not feeling well or want to limit your exposure to other individuals please contact our facility @ 508-791-8740 or visit our website @ and we will be happy to reschedule your appointment.

To help prevent the spread of COVID-19 visits, please following these protocols:

· Wash your hands often with soap and water for at least 20 seconds

· Avoid close contact with people who are sick

· Avoid touching your eyes, nose, mouth

· Stay home when you are sick

· Cough into tissue or bent elbow, throw tissue in trash

· Clean disinfect frequently touched objects and surfaces

The single most important factor to having success reaching your physical therapy goals is completing your treatment plan of care. Worcester Physical Therapy Services, Inc. currently is open and continues to serve our patients in a safe, hygienic environment.

FAQ about COVIS-19 (Coronavirus) and what we are Doing about It ~
Updated: March 20, 2020

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and /or may have changed without notice. It’s important to get your information from a trusted source. As such, we recommend your frequently visit the Centers for Disease Control and Prevention at for the most recent developments and advice.

What has our practice done to make your appointments as safe as possible?

1. Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.

2. We are educating our company staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.

3. We highly recommend that patients use hand sanitizer and/or wash their hands:

· Before each treatment

· After handling paperwork and/or touching any surfaces and/or therapy equipment, and

· Upon leaving our facility.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

· NO, stay home if you are suffering with cough or shortness of breath. Please notify us as soon as possible. You will NOT be charged a cancellation fee.

· If you have a fever, wait 24 –hours from the time your fever ended to attend a therapy treatment session at our office.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak? NO

What should I do if I think I am sick?

· Stay home

· Avoid public areas

· Avoid public transportation

· Stay away from others

· Limit contact with pets & animals

· Call ahead before visiting your doctor

· Wear a face mask

· Cover your coughs & sneezes

· Clean your hands often

· Avoid sharing personal household items

· Clean all high-touch surfaces

· Monitor your symptoms

What should I do if I have been traveling recently?

(If you were traveling outside the country or were on a cruise in the past 14 days):

· Monitor your health and limit interactions with others for 14 days after returning to the United States.

· If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.

· Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care.

· Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

1. Cover your coughs and sneezes – cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lines trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.

2. Clean your hands often – Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best options if hands are visibly dirty.

3. Avoid touching your eyes, nose, and mouth with unwashed hands.

4. Avoid sharing personal household items – You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.

5. Clean all “high-touch” surfaces everyday – High touch surfaces include counter, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards and tablets.

We appreciate your willingness to help us with this matter.

Wishing you good health,

The WPTS, Inc. Team

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